Privacy Policy

1. Who we are

Sofcore Solutions LTD (“Sofcore”, “we”, “us”) is a company registered in England, with its address at 80 Nicholas Gardens, York, England. We are the data controller for personal information collected through sofcoresolutions.com. You can contact us about privacy at info@sofcoresolutions.com or +44 7482 790055.

2. Information we collect

• Enquiry details you send through our forms, email or WhatsApp, such as your name, email address, phone number, company, the service you need, your budget and your message.
• Client information needed to deliver services, such as account access, project files and, for company formation, identity and address documents.
• Technical data such as IP address, browser type and pages visited, collected through server logs and, where you consent, analytics cookies.

3. How we use your information

• To reply to enquiries and prepare quotes
• To deliver, manage and invoice the services you request
• To meet legal, tax and regulatory obligations
• To keep our website secure and improve how it works
• To send updates or marketing only where you have agreed, with an easy way to opt out

4. Lawful bases

Under the UK General Data Protection Regulation (UK GDPR), we rely on: contract (to take steps at your request and deliver services), legitimate interests (to run and protect our business and respond to enquiries), legal obligation (for records we must keep) and consent (for optional cookies and marketing).

5. Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate, such as website hosting, email and cloud software providers, and, where needed for your service, official bodies such as Companies House, US state registries or the IRS. These providers may only use your data on our instructions.

6. International transfers

Because we serve clients in the UK, US and GCC, some providers may process data outside the UK. Where this happens, we use appropriate safeguards such as adequacy regulations or approved contractual clauses.

7. How long we keep data

We keep enquiry information for as long as needed to respond and follow up, and client records for as long as required for the service and our legal and accounting obligations, typically up to six years after a project ends. We then delete or anonymise it.

8. Your rights

You have the right to access, correct or delete your personal information, to restrict or object to processing, to data portability and to withdraw consent at any time. To exercise these rights, email info@sofcoresolutions.com. You can also complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

9. Cookies

Our website uses essential cookies needed for it to work. Analytics or marketing cookies are only used where permitted and, where required, with your consent. You can control cookies through your browser settings.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.