Refund Policy
When refunds are available, how they are calculated and how to request one.
Last updated: 27 October 2026
1. Our approach
We want every client to feel confident working with us. This Refund Policy explains when refunds are available for services provided by Sofcore Solutions LTD. Because most of our work is custom and time-based, refunds depend on how much work has been completed. It forms part of our Terms & Conditions and should be read with our Payment Policy.
2. Summary
| Situation | Refund |
|---|---|
| You cancel before any work has started | Full refund of your advance, minus any third-party costs already paid |
| You cancel after work has started | Refund of any amount paid for work not yet carried out, minus the value of work completed |
| Work completed and approved by you | Not refundable |
| Monthly services | Cancel any time with 30 days’ notice; the current paid month is not refundable |
| Third-party and government fees | Not refundable once paid or filed |
| We are unable to deliver the agreed service | Refund of amounts paid for the undelivered part of the service |
3. Project work (websites, stores, apps and software)
The advance payment covers planning, scheduling and the first stage of work. If you cancel after work has begun, we calculate the value of the work completed up to the cancellation date, based on the milestones in your proposal or the time spent, and refund any amount paid above that. Work that you have reviewed and approved, and milestones that have been delivered, are not refundable.
4. Monthly services (SEO, GEO, AEO, marketing and maintenance)
Monthly services are paid in advance and can be cancelled with 30 days’ written notice. The month already paid for, and the notice period, are not refundable, because the work is planned and carried out throughout that month. Search rankings, AI citations and advertising results depend on factors outside our control, so results alone are not grounds for a refund, but we will always review performance with you and adjust the plan.
5. Company formation services
Government filing fees (such as Companies House or US state fees), registered agent and registered address fees are not refundable once they have been paid or the application has been submitted. If an application is rejected because of an error on our part, we will correct and resubmit it at no extra service charge. If you cancel before we submit anything, we refund our service fee in full.
6. Third-party costs
Domain names, hosting, software licences, premium plugins, themes, stock assets and advertising spend are paid to third parties and cannot be refunded by us once purchased. Any refunds for these depend on the third party’s own policy.
7. Your rights as a UK consumer
If you are a consumer (buying for personal rather than business use) and you agreed to our services at a distance, you have the right to cancel within 14 days of the contract date under the Consumer Contracts Regulations 2013. If you ask us to start work during those 14 days, you will pay for the services provided up to the time you cancel. These rights do not apply to business clients. Nothing in this policy affects your statutory rights.
8. How to request a refund
- Email info@sofcoresolutions.com with your name, invoice number and the reason for your request.
- We will review your request and reply with our decision and the calculation used.
- Approved refunds are paid to the original payment method within 14 days of approval.
Please contact us before raising a chargeback with your bank or card provider, as this is usually the fastest way to resolve any issue.
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